Terms of service

Terms of Service

Last updated: June 4, 2026

Overview

Welcome to FuturesAI! The terms “we”, “us”, and “our” refer to FuturesAI. FuturesAI operates this website, including all related information, software, algorithms, content, features, tools, products, and services in order to provide you, the customer, with digital data analytics and market research tools (the “Services”). FuturesAI is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they cover important matters such as warranty disclaimers, limitations of liability, billing, and how refunds and your statutory rights work.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

1. Nature of the Service

FuturesAI is an educational and informational research and analytics tool for NQ1! and ES1! futures. The Services provide data-driven analysis such as directional bias, statistical probabilities, and key price levels. The software offers two analysis types: Directional Bias and Key Levels.

The software, algorithms, data visualizations, and all associated content provided by FuturesAI are strictly for educational, informational, and market research purposes. Our software acts as a data analysis tool and does not generate “signals,” “trade alerts,” “buy alerts,” or “actionable trade plans.”

2. Important Disclaimer — Not Financial Advice

THE SERVICES DO NOT CONSTITUTE FINANCIAL, INVESTMENT, OR TRADING ADVICE.

FuturesAI is a software company, not a registered investment advisor, broker-dealer, or financial institution. None of the information provided constitutes financial advice, investment recommendations, or a solicitation to buy or sell any financial instrument, including futures contracts (e.g., NQ1!, ES1!). The Services do not produce signals, buy alerts, or trade plans.

Past statistical correlations and historical backtesting are not indicative of future results. Statistical probabilities highlighted by our software are theoretical and do not guarantee future market behavior.

Our tools are intended strictly for use within demo or paper trading environments and for backtesting. Trading futures carries a substantial risk of loss and is not suitable for all investors. You act entirely at your own risk, and any deployment of our data in live financial markets is done entirely at your own risk. You should consult a licensed financial professional before making any financial decisions. To the fullest extent permitted by law, FuturesAI assumes no liability for any financial losses or damages incurred from trading.

3. Your Statutory Consumer Rights

If you are a consumer, you benefit from mandatory protections under the law of your country of residence and, where applicable, EU/EEA and UK consumer law. Nothing in these Terms excludes, restricts, or waives any right or remedy you have under mandatory consumer-protection law that cannot be waived by agreement — including statutory guarantees that digital content and services conform to their description and are of satisfactory quality, the right of withdrawal where it applies, and the right to a remedy where a service is faulty or not as described. Where any provision of these Terms conflicts with such mandatory rights, those rights prevail.

4. Access and Account

By agreeing to these Terms, you represent that you are at least 18 years of age and at least the age of majority in your state, province, or country of residence. The Services are not available to anyone under 18.

To use the Services, including accessing our software or purchasing a subscription, you will be required to provide certain information, such as your email address and billing information. You represent and warrant that all information you provide is correct, current, and complete. A logged-in customer account is required to access the dashboard.

You are solely responsible for maintaining the security of your account credentials and for activity under your account. You may not transfer, sell, assign, share, or license your account or access credentials to any other person. We may suspend and, following review, terminate any account we reasonably believe is being shared across multiple users or IP addresses or otherwise used in breach of these Terms. Where reasonably possible we will give notice, and any such action does not affect your statutory consumer rights.

5. Service Availability and Market Hours

Availability of certain analyses depends on U.S. market hours (U.S. Eastern Time). Specifically:

  • 15-minute analysis: available only during Regular Trading Hours, 9:30 AM – 4:00 PM ET.

  • 1-hour analysis: available while the futures market is open.

  • 4-hour analysis: available any time except weekends.

  • Daily analysis: always available.

Futures market hours follow CME Globex: Sunday 6:00 PM ET through Friday 5:00 PM ET, with a daily maintenance break from 5:00 PM to 6:00 PM ET.

Data provided through the Services may be delayed, incomplete, or inaccurate. We do not guarantee uptime or the accuracy of any historical or real-time data, except as required by mandatory law.

6. Subscription Tiers and Features

Features and usage limits depend on your subscription tier:

  • Basic: 60 analyses per month, intraday analysis, and Buy/Sell analyses.

  • Pro: 200 analyses per month, Buy/Sell percentages, Key Levels, and higher queue priority.

  • Institutional: 10,000 analyses per month, API Access & Webhooks, and Automation Tools.

We may modify or discontinue features over time. Where a change materially reduces the features of a paid plan you are subscribed to, we will give reasonable advance notice and, where required by law, offer you the right to cancel. Monthly analysis quotas reset at the start of each billing cycle and do not roll over.

7. Our Digital Products and Services

We have made every effort to provide an accurate representation of our software, data interfaces, and services. Except for the statutory guarantees referred to in Section 3, we do not warrant that the appearance, uptime, or functionality of any digital products or services will be entirely error-free or meet your specific expectations.

8. Orders, Subscriptions, and Right of Withdrawal

When you place an order for a subscription, you are making an offer to purchase access to digital software. FuturesAI reserves the right to accept or decline your order for any reason at its discretion.

Because the Services are supplied digitally and access is provisioned immediately, refunds are handled in accordance with our Refund Policy. Outside the statutory rights described below and in Section 3, and subject to mandatory law, subscription purchases are non-refundable.

If you are a consumer in the EU/EEA, the UK, or another jurisdiction granting an equivalent right, you have a 14-day right of withdrawal for distance contracts. Because we provision the service immediately, at checkout you are asked to expressly request that performance begin during the 14-day period and to acknowledge that you will lose your right of withdrawal once the service has been fully performed. Where you give that express consent and acknowledgment, the withdrawal right is limited or lost to the extent permitted by law; where you do not, the right is preserved. Full details, including how to withdraw and how refunds are calculated, are set out in our Refund Policy.

You represent and warrant that your purchases are for your own personal use and not for commercial resale, distribution, or external signal broadcasting.

9. Prices and Recurring Billing

By purchasing a subscription, you agree to an automatic, recurring billing cycle. Your payment method on file will be automatically charged at the beginning of each new billing cycle until you cancel. Subscription billing and the customer billing portal are provided through Appstle Subscriptions. We will give reasonable advance notice of any price change affecting your subscription, and such changes apply from your next renewal; if you do not accept a price change, you may cancel before it takes effect.

You agree to provide current, complete, and accurate payment and account information, and to promptly update it so that we can complete your recurring transactions. If a recurring charge fails, we may suspend or terminate access until payment is successfully processed, following the standard retry (dunning) procedure of our billing provider.

10. Digital Delivery

We do not ship physical products. Upon successful payment, your access to the software will be provisioned immediately or within a commercially reasonable timeframe to the account and email address provided at checkout. We are not responsible for delays caused by your email provider filtering our communications into spam or junk folders.

11. Acceptable Use and Intellectual Property

Our Services, including all software code, algorithms, methodology, analyses, data outputs, visualizations, trademarks, text, displays, images, and graphics, are owned by FuturesAI or its licensors and are protected by international copyright and intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial, and non-transferable use only. You must not reproduce, distribute, modify, create derivative works of, scrape, record, stream, resell, or transmit any of the data, analyses, or materials provided by the Services without our prior written consent. Unauthorized use, including broadcasting our data outputs to third parties, may result in suspension or termination of your account and may violate applicable law. Termination for such a breach does not affect any statutory refund or withdrawal rights you have as a consumer.

FuturesAI’s names, logos, product and service names, designs, and slogans are trademarks of FuturesAI. Shopify’s name and logos are trademarks of Shopify. TradingView and other third-party names and logos are the trademarks of their respective owners.

12. Optional Tools and Third-Party Services

You may be provided with access to tools offered by third parties (such as charting platforms or API integrations) as part of the Services. For example, the dashboard embeds a TradingView charting widget, and subscription billing is handled through Appstle Subscriptions. We do not control these third-party tools and provide access to them “as is” and “as available.” To the fullest extent permitted by law, we have no liability arising from your use of optional third-party tools. Your use of TradingView, Shopify, and other third-party services is also subject to those providers’ own terms.

13. Third-Party Links

The Services may contain materials and hyperlinks to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and, to the extent permitted by law, are not liable for any harm related to your access to them.

14. Relationship with Shopify

FuturesAI is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make are made directly with FuturesAI. You acknowledge that Shopify is not responsible for any aspect of any sales between you and FuturesAI, and you release Shopify and its affiliates from claims arising from or related to your purchases and transactions with FuturesAI. Nothing in this section affects your mandatory consumer rights against us.

15. Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify and other processors that may be located in other countries in order to provide the Services to you, subject to appropriate safeguards described in our Privacy Policy.

16. Feedback

If you submit any ideas, suggestions, feedback, reviews, proposals, or plans (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose. We are under no obligation to keep Feedback confidential, pay compensation, or respond to it. This does not affect any rights you cannot waive under applicable law.

17. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or within the software that contains typographical errors, inaccuracies, or omissions relating to service descriptions, pricing, or availability. We reserve the right to correct any errors and to change or update information at any time without prior notice, subject to your statutory rights (for example, where you were charged a price displayed in error after your order was accepted).

18. Prohibited Uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any regulations, rules, or laws; (c) to infringe our intellectual property rights; (d) to harass or defame our employees or users; (e) to transmit false or misleading information; or (f) to impersonate any other person or entity.

In addition, you agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) spam, phish, pharm, or pretext the Services; (d) use any robot, spider, scraping, data-gathering, AI, or automated means to access, read, or export data from the Services; or (e) interfere with or circumvent the security features of the Services. We may suspend, disable, or terminate your account if we reasonably determine that you have materially breached these Terms; this does not affect your statutory consumer rights.

19. Termination and Cancellation

You may cancel your subscription at any time via your customer billing portal or by contacting us. To avoid being charged for the following period, cancellation must be processed at least 24 hours prior to your next billing cycle. Cancellation stops future renewals; you retain access until the end of the period already paid for, and no partial or prorated refund is due for the remaining time, without prejudice to the statutory rights described in Section 3 and our Refund Policy.

We may suspend or terminate this agreement or your access to the Services where you materially breach these Terms, where required by law, or to protect the security or integrity of the Services. Except in urgent cases, we will give reasonable notice. The following sections survive termination: Statutory Consumer Rights, Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, and Dispute Resolution.

20. Disclaimer of Warranties

The information and data presented through the Services are made available for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information, and any reliance you place on it is at your own risk.

EXCEPT AS EXPRESSLY STATED BY FuturesAI AND SUBJECT TO YOUR STATUTORY RIGHTS, THE SERVICES AND ALL SOFTWARE ARE PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT YOUR USE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, NOR THE ACCURACY OF ANY HISTORICAL OR REAL-TIME DATA.

If you are a consumer, the exclusions in this section apply only to the extent permitted by applicable law, and nothing here removes the statutory guarantees of conformity and quality that apply to digital content and services supplied to consumers.

21. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of mandatory consumer rights, or for any other liability that cannot be excluded or limited under applicable law.

Subject to the paragraph above, and to the fullest extent permitted by law, in no case shall FuturesAI, our directors, officers, employees, affiliates, agents, contractors, or service providers, or those of Shopify, be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, financial losses sustained in trading, lost profits, lost revenue, or loss of data, arising from your use of the Services or from errors or omissions in any data or content provided by the Services. Where our liability cannot be excluded but may be limited, it is limited to the amount you paid us for the Services in the 12 months preceding the event giving rise to the claim.

22. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless FuturesAI, Shopify, and our affiliates, partners, officers, directors, employees, and licensors from third-party claims, losses, damages, liabilities, and reasonable legal fees arising out of (1) your breach of these Terms, (2) your violation of any law, or (3) your application or misuse of the data provided by the Services in live or simulated financial markets. This indemnity does not apply to the extent a loss results from our own breach, negligence, or wrongful act, and does not limit any mandatory rights you have as a consumer.

23. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed from these Terms without affecting the validity of the remaining provisions.

24. Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms and any policies posted by us constitute the entire agreement between you and us regarding your use of the Services, except that this does not exclude liability for, or any remedy in respect of, fraudulent misrepresentation.

25. Assignment

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be void. We may transfer, assign, or delegate these Terms and our rights and obligations, provided this does not reduce the protections you have as a consumer; where required by law we will notify you and you may cancel if the assignment adversely affects you.

26. Governing Law and Jurisdiction

These Terms and any separate agreements whereby we provide you Services are governed by the laws of Spain, where FuturesAI is established. If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence, and you may bring proceedings in the courts of your country of residence; proceedings against you as a consumer may be brought only in those courts. For business users, the courts of Spain have exclusive jurisdiction.

27. Consumer Complaints and Dispute Resolution

If you have a complaint, please contact us first at contact@futuresaiengine.com so we can try to resolve it. If we cannot resolve it, consumers may be able to refer the dispute to a competent alternative dispute resolution (ADR) body in their country; details of national ADR entities are available through the European Commission’s consumer-redress resources and your local European Consumer Centre. The EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available. Using ADR is voluntary and does not affect your right to bring proceedings before the competent courts.

28. Headings

The headings used in this agreement are for convenience only and will not limit or otherwise affect these Terms.

29. Changes to These Terms

We may update these Terms from time to time. For material changes that affect your rights or your ongoing subscription, we will give reasonable advance notice (for example, by email or in-app) before they take effect. Changes will not apply retroactively and, for active subscriptions, generally take effect from your next renewal. If you do not agree to a material change, you may cancel before it takes effect; continued use after the effective date constitutes acceptance. We will update the “Last updated” date above.

30. Contact Information

Questions about these Terms of Service should be sent to us at contact@futuresaiengine.com, or by writing to FuturesAI, Travesia Monasterio Urdax, 31011, Spain.